Why watch this recording:
Every business has its challenges, but interoffice tensions and conflicts come at a cost as they impact morale, turnover, and productivity. Not to mention the drain they create on Leaders, Human Resource departments and company finances.
This program will help you to prevent the crisis by exposing the underlying components of interpersonal conflict and offering techniques for managing tensions and complaints. You’ll learn about the unhealthy assumptions – made by employees and HR alike – that drive the conflict. And we’ll provide replacement assumptions that help reduce tensions and steer your company clear of disaster.
This presentation offers both theory and practical tips, leaving participants feeling informed, invigorated, and ready to make change!
This session relates to the Leadership & Navigation competency, Relationship Management competency, Global & Cultural Effectiveness competency, Business Acumen competency, HR Strategic Planning functional area, Talent Acquisition functional area, Employee Engagement & Retention functional area, Total Rewards functional area, Technology Management functional area, and HR in the Global Context functional area on the SHRM BoCK.
In this 60-minute presentation you will learn:
• Learn the underlying influences affecting workplace relations and leading to conflict
• Discover the ways our most basic assumptions interfere with our ability to resolve conflicts – and what to change
• Develop strategies for investigating conflict and getting honesty from employees.
Who will benefit?
• HR Professionals
• HR directors and managers
• HR administrators